Stuff is appearing again!

#215118
Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I’m unable to replicate this issue on our test installs.

    We have already managed to fix this from one of our last updates. Could you please verify if your Rank Math plugin is already updated? Here’s our changelog:
    https://rankmath.com/changelog/

    If it’s already updated to the latest version and the issue still persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anas
    Rank Math business

    Hello,

    I logged in and checked the post on your website. I was not able to replicate the issue.
    remove

    Could you please clear your website and browser cache and check again?

    We have already fixed this issue in a previous update.

    Let us know if the issue persists on your end.

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Stuff is appearing again!’ is closed to new replies.