Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
I’ve tried publishing a new post (though I’ve set it to private since your site seems live at the moment), but the Setup wizard is not changing from “Small Business website” to “personal blog“ upon doing so.
Let us know if we can test to publish a new post (public) to replicate this issue.
However, for initial troubleshooting, please try clearing your website and browser’s cache to rule out caching issue in this case.
I hope that helps.
Thank you, and looking forward to your update.
Hello. Thank you for getting back to me. It seems that the information has stayed unchanged throughout the weekend. I will keep looking into this and will report back if it still keeps changing. Will mark this thread resolved.
Hello,
Thanks for getting back.
Let us know if the issue occurs again. We will keep this ticker open until you confirm that the issue is completely resolved.
Please don’t hesitate to get in touch in case you need any other assistance.
Thank You.
Hello,
This morning when I checked, the information had once again changed to Personal blog.
Hello,
Thank you for your reply.
Could you please check the error log and share it with us to check for any potential leads?
Looking forward to helping you.
Hello. Where can I check the error log?
Hello,
Thank you for keeping in touch with us.
You may see the error logs here: Rank Math > Status & Tools > System status and scroll to bottom of the page.
Please ensure first to enable your WordPress debugging mode by following this guide: https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
Looking forward to helping you.
I have now enabled the debug mode. Which file would you need me to upload and where?
Hello,
Thank you for your reply.
You can use Gdrive or pastebin to upload the file and share link with us.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello. I uploaded the code to Pastebin (not 100% sure that this is the correct one but hopefully). Link is in the sensitive data.
Hello,
Thank you for keeping in touch with us.
I believe the file you shared is a PHP class code coming from our plugin.
If you prefer, we can check your WP admin directly so we can further replicate and debug the issue while checking the error.
Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
And just a note: if you turn on the debugging on our FTP, could you do it so that is not publicly visible? If it shows publicly, it will break the website design on many pages.
Hello,
Thank you for getting back to us.
I have gone ahead and accessed your site, and noticed that it was on “Personal Blog”. I have changed it to Small Business Site and saved those changes. Upon creating a private post this has not changed the settings done on the setup wizard. See screenshot: https://i.rankmath.com/Ndb9jT
Also did not replicate any errors on the console tab while saving these settings in the setup wizard. Usually, they could be reset since the wizard is normally used for users who are starting the process from scratch.
I have gone ahead and tried to access your error log via your FTP credentials but it seems as though they are wrong as I could not log in. If you do not mind you can update them for further checking.
We are looking forward to helping you more.
Thank you.
