Issues in single product page

#214765
  • Resolved Hodo

    3 years, 6 months ago

    Rank Math free

    Hi.
    Wordpress: 5.7.2; Woocommerce: 5.4.1; RankMath: 1.0.66.1

    Today, for the first time I encounter a problem with this wonderful plugin (really serious issues):

    in the product page, when I tried to put a new product, the RankMath Seo block happens: in the keyword focus area there is no more color if I use more than one word; snipet editor no longer autocomplete; the audience area , top right, no previw score appears.

    Also, I changed (tested) the keyword focus to an insignificant one – it says: “Keyword Density is 16.67 which is high, the Focus Keyword and combination appears 1 times”.
    And he also says: Use Focus Keyword in the URL- I use, Content is 6 words long – but there are more, …. it’s a fact, he sees almost everything wrong, although it’s not like that.
    I looked at the other products, the symptoms appear the same.

    I didn’t change anything before I noticed that. I gave a swep all … transients, tables, empty cache …. nothing. I saw that a new update appeared, I did them, swep all … transients, tables, empty cache …. the same.
    I did the same thing in status & tools in Rank Math … nothing has changed.
    I did not do any other update or installation of another plug.
    Please HELP ME !
    Thank you.

Viewing 13 replies - 1 through 13 (of 13 total)
  • Jaideep Asrani

    3 years, 6 months ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Hodo

    3 years, 6 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jaideep Asrani

    3 years, 6 months ago

    Hello,

    Thanks for getting back.

    I checked and figured out that the issue is being caused by the EditorsKit plugin. If you disable the plugin then the Rank Math content analysis works fine.

    Please contact the support team of the plugin and ask them to look into this issue. They will be able to figure out the cause of the issue and fix it.

    Hope this helps. Let us know if you need any further assistance.

    Hodo

    3 years, 6 months ago

    Rank Math free

    Thank you very much for your support.
    I’ll contact them now.
    Have a nice day.

    Jaideep Asrani

    3 years, 6 months ago

    Hello,

    Thanks for getting back.

    Let us know how it goes.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

    Chris Lubkert

    3 years, 5 months ago

    Rank Math free

    Hi Jaideep!

    Chris Lubkert here from Extendify (behind EditorsPlus). We tried to reproduce this, but we aren’t seeing the same issue.

    Can you please share steps to reproduce and what lead you to believe it is EditorsKit that is causing the issue? That will help us a lot.

    Feel free to share screenshots as well so we can be sure we’re looking at the same thing.

    Thanks!
    Chris

    Reinelle

    3 years, 5 months ago

    Hello,

    Thank you for your patience.

    @Chris You can edit any product on his site, and you will notice that the meta title and description will show this upon activating the EditorsKit plugin
    Issue Editorskit

    @Hodo I’ve recorded a screencast and attached the link in the sensitive data section showing the issue with the EditorsKit plugin being enabled.

    I’ve also noticed that there are PHP values that are too low and which you should increase. It is also possible that they are the root cause for this. You can get in touch with your web host and ask them to set the following values:

    PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000

    I hope that helps.

    Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.

    Hodo

    3 years, 5 months ago

    Rank Math free

    Hello again.
    Thanks for your involvement.
    Although I think I could change, I don’t know exactly which would be the best option to change: wp-config, htaccess or php.ini or maybe there are others…, I’ll wait until tomorrow (my time zone) to contact my host service.
    Let’s see what happens next.
    A good day / evening.

    Jeremy

    3 years, 5 months ago

    Hello @Hodo,

    Yes, contacting your hosting provider is the best way if you are not sure which file to change.

    Keep us in the loop of how this goes. We will keep this ticket open for you and if you have any further questions (s), please let us know.

    Thank you.

    Kevin Batdorf

    3 years, 5 months ago

    Rank Math free

    Hi,

    This issue happens when the wp-editor script is imported onto the page.

    This is something we are going to add an extra check for in EditorsKit now, but I’m reporting it here as well since wp-editor is a core module and Rank Math may have an interest in making sure they are compatible when others are using that module too.

    Here’s how to reproduce it.

    Activate Classic Editor and Rank Math (not EditorsKit, etc)
    Add this exact snippet to functions.php

    add_action('admin_enqueue_scripts', function () {
    wp_register_script('my-script', '', ['wp-editor']);
    wp_enqueue_script('my-script');
});

    I was using 2021 theme too. Oddly enough if I switched to 2020 or 2019, nothing broke. So maybe something to that as well.

    Reinelle

    3 years, 5 months ago

    Hello,

    @Kevin Thank you for sharing this information.

    I have already passed this to our development team for further investigation, and we will get back here for the updates.

    We would really appreciate your kind patience regarding this matter.

    Meanwhile, please don’t hesitate to contact us anytime to assist you further with anything else.

    Looking forward to helping you.

    Thank you.

    Hodo

    3 years, 5 months ago

    Rank Math free

    EditorsKit has made an update, and now everything seems to be fine.
    Thank you for your support.

    Reinelle

    3 years, 5 months ago

    Hello,

    Thank you for the update.

    We are glad that this issue is already resolved.

    If you have any other concerns, please don’t hesitate to contact us anytime by creating a new ticket to assist you further with anything else.

    Looking forward to helping you.

    Thank you.

Viewing 13 replies - 1 through 13 (of 13 total)

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