I can’t access Rank Math inside the post editor

#21435
  • Resolved Christian

    4 years, 10 months ago

    Rank Math free

    Hello,

    I’ve been using Rank Math since its first released. However, this date marked my first problem with Rank Math. It is not a major problem, but rather a simple issue that I think should be easy to fix.

    So, I cannot access the Rank Math at the WordPress post editor page. The plugin’s column usually located at the bottom of the page, but somehow I can’t reach that (check the screenshot). I have tried a different browser but still showing the same issue.

    Perhaps there is an issue with the Rank Math or WordPress itself. Either way, I hope someone can help me fix this.

    Thank you.

    • This topic was modified 4 years, 10 months ago by Christian.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Michael Davis

    4 years, 10 months ago

    Rank Math pro

    Hello,

    Thanks for getting in touch with us today.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Christian

    4 years, 10 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    4 years, 10 months ago

    Rank Math pro

    Hello,

    Thanks for getting back to us.

    Your theme assets are causing a JS error on the page that is affecting the rendering of metaboxes on the page.
    Console

    Please get in touch with your theme author so that they can help in fixing this error.

    Thank you.

    Christian

    4 years, 10 months ago

    Rank Math free

    Alright, thank you for the clarification. Is possible for Rank Math to release an update to fix this issue?

    Thank you.

    Michael Davis

    4 years, 10 months ago

    Rank Math pro

    Hi Christian,

    Thanks for the question.

    I am sorry if I was not clear, the error is theme related and thus we cannot fix it from our end. Your theme author will need to address this to fix the conflict.
    You can test this by temporarily switching to one of the stock WP themes.

    I hope this info helps. Thank you.

    RankBot

    4 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘I can’t access Rank Math inside the post editor’ is closed to new replies.