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Hello dear RankMath team,
I bought the pro version of your plugin. I installed the plugin on my site. The update is now available. But the update button does not appear. I logged into my account on your site and there is no active subscription.
Can you check please.Note: My english is very bad. I am use google translate. Sorry.
My web site: modartpc.com
I paid on May 4th. Looks like fast spring.
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Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
You seem to have opened this ticket with a Free Rank Math account.
Please login to your Rank Math PRO account with the email you purchased your subscription at https://rankmath.com/my-account/
Then, Go to WordPress dashboard > Rank Math dashboard > Help > Connect to your Rank Math PRO account.
If you face any issues, please search and forward a receipt from FastSpring.com so we can locate your account? You can add them in the designated sensitive data section.
Looking forward to helping you.
Hello,
You seem to have purchased the plugin using
m*********@g********, please use that email to log in or request a password reset link by going to https://rankmath.com/my-account/, click on forgot password.
On the next page, enter the email and click on reset password.
You will receive the password reset link in your email.
Let us know if you face any issues.
If you want us to merge the two accounts, please let us know which one you wish to keep.
We really look forward to helping you.
The ticket ‘active subscription not showing’ is closed to new replies.