Hello,
Thanks for contacting us and we regret the inconvenience caused.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Please refer to this tutorial guide for more details:
https://rankmath.com/kb/meta-data-not-saving/
Please let us know how that goes.
Thank you.
Hi Prabhat,
I did as instructed and found that the plugin problem was still present even when all other plugins were deactivated and when I was using the default Twenty Twenty theme.
It therefore indicates that this is a problem with my WordPress setup. But I’m not sure what I’m supposed to do to fix this.
Do you have any further advice?
Thanks
Hello,
Thanks for getting back.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for getting back.
It seems like the login link isn’t working. It is redirecting to the login page. Can you please check and fix this?
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for getting back.
I tried to log in using the credentials you have shared but it is showing a User Can't Find error.
Please check and let us know when it is fixed.
We are looking forward to your update.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi sorry about this. I’ve updated the password and tried it and it works now so it should work for you too hopefully
Hello,
Thank you for your reply.
Upon inspecting the console while updating the post content, the following error was reported in the console:
https://youtdomain.co.uk/wp-json/rankmath/v1/updateMeta?_locale=user 403
Those errors usually are caused when something is blocking access to the WordPress API REST.
Since you already tried for plugin conflicts and even with everything disabled, it still doesn’t work, I would recommend contacting your hosting support to check if something is blocking the WordPress API REST.
Looking forward to helping you. Thank You.
Hi Ankit,
I finally fixed the error with my host WP Engine. In case any of your other users have this issue, the problem was with GES with WP Egnine. The engineers had to bypass JSON requests from rankmath and another plugin to allow them to go through.
Thanks for your help.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
