Rank Math speichert nicht

#213531
  • Resolved Tom Eisermann

    4 years, 6 months ago

    Rank Math free

    Hallo,
    seit circa 2-3 Wochen speichert RankMath keine Meta-Tags mehr. Alle Änderungen werden nicht übernommen. Domain ist die webprojekte.de

Viewing 5 replies - 1 through 5 (of 5 total)
  • Ankit

    4 years, 6 months ago

    Rank Math business

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Tom Eisermann

    4 years, 6 months ago

    Rank Math free

    Das hat alles nicht geholfen!!! Schade so können wir das Plugin nicht für unsere Kunden nutzen.

    Viele Grüße Thomas Eisermann
    Webprojekte.de

    Reinelle

    4 years, 6 months ago

    Hello,

    Thank you for the follow-up, and apologies for the inconvenience.

    If your changes are not saving, please check if you have any firewall as there are chances that it will prevent saving the data.

    You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/

    If that didn’t help, we may need to further check your website. Please edit the sensitive data section and add your WordPress and FTP logins like my colleague mentioned above.

    I hope that helps.

    Thank you, and looking forward to your update.

    Tom Eisermann

    4 years, 6 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Brian

    4 years, 6 months ago

    Rank Math free

    Hello,

    Thank you for getting back to us.

    Upon checking your WordPress site I just noticed that you are using the WordFence security plugin which could be causing this issue. Could you please go through these steps to fix this issue: https://rankmath.com/kb/meta-data-not-saving/#num-4-blocked-access-to-the-file

    Please do let us know should you need any help within the process.

    We are looking forward to helping you.
    Thank you.

    RankBot

    4 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Rank Math speichert nicht’ is closed to new replies.