Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
I cannot log in to the website, it looks like the username/password is invalid. Could you please check and share the updated one?
Looking forward to helping you.
hello, i just tested this login and it works. I made sure to resubmit the password just to be safe.
Hello,
Thank you for your reply.
I am sorry but the error persists, “ERROR: Incorrect username or password.”. Please watch the video, I have shared the link inside the sensitive data section.
Looking forward to helping you.
hello Ankit, how can i connect my https://nwfreightbroker.us
Hello,
@PUNJABI AMERICANO please open a new support ticket and share your concern there so that we can help you.
I hope you understand. Thank you.
Hello, are you able to login? I tested both logins this morning and both were successful.
Hello,
Thank you for your reply. I’m sorry for the delay and for any inconvenience this issue may have caused you.
Now I was able to log in to your website. after troubleshooting, I have found that the “Open External Links in New Tab” feature is working on the other part of your website except for your content.
Please allow me to forward the issue to our dev. team for further investigation. We will get back to you shortly.
Looking forward to helping you.
Thanks.
Hello,
I’m not sure what’s happening, but I added a loom video and literally copy and pasted the name and password from the sensitive data section and it worked perfectly.
Can you try again? I’ll look to set up another user with a brand new name and password again so you have 2 options to try.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for getting back to us.
Do you have the following filter on your website?
/**
* Filter to remove <code>rank-math-link</code> class from the frontend content links
*/
add_filter( 'rank_math/link/remove_class', '__return_true' );
It seems that all your outbound links don’t have this class, so if you have this filter please disable it temporarily and see if the setting is applied correctly.
Looking forward to hearing back from you.
We haven’t established any filters on the site. We have all of the RankMath schema applying, so we definitely aren’t removing RankMath code.
What else could be causing this? Were you able to login and see?
Hi there, just checking in on this as we do not have any filters established. Were you able to login and check?
Hello,
Thanks for getting back to us.
We can’t find the wp-content folder in the default location. Are you using a custom installation and if so where did you check for the filters on your website?
Looking forward to hearing back from you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi there,
We are not using a custom installation and our WP content folder is in the default location with the default name. I attached a photo of it being exactly where it needs to.
We also are not filtering as you suggested.
Can you please help me understand why the plugin feature is not working to properly open external links in a new tab?
Peyton
