Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
I tried replicating this error and it seems to be working fine on my end.
Is this happening on your Gutenberg editor?
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
![Sensitive Data Section](https://i.mythemeshop.com/SphEG0+)
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello
Thank you for your reply.
Could you please share your URL website so that we can log in to your website and do further troubleshooting?
Thank you, and looking forward to your update.
Hello,
Thank you for that information.
I’ve replicated the issue on your site using Health Check plugin even with Rank Math and a default theme are activated, and it seems that the issue still persists.
However, I’ve already forwarded this issue on your site to our development team and we will get back to you shortly.
Meanwhile, please don’t hesitate to contact us anytime to assist you further with anything else.
We would really appreciate your kind patience regarding this matter.
Looking forward to helping you.
Thank you.
Hello,
Your website is running an older version of WordPress, and although it’s a supported one by our plugin, could you please update your WordPress installation to the latest stable release and see if the fixes the issue?
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.