Hello,
Thank you for contacting Rank Math and bringing your concern to our attention.
I would suggest using the Movie Schema type, which is available with Rank Math PRO. Here’s a link for your reference:
https://rankmath.com/kb/movie-schema/
From your site, it seems that you’re using the Elementor page builder. Could you please confirm if the screenshot you shared is from the Elementor page builder?
I hope that helps.
Thank you.
Hello,
Thank you for keeping in touch with us.
Could you please check if you are using shortcodes to insert your content in your Elementor editor?
If not and the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The temporary access token has expired, could you please generate a new access token?
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for your reply.
It looks like you are using short code for your content and that is why Rank Math is unable to get data.
You would need to contact the developer of the plugin you use to create the shortcode by showing the following link:
https://rankmath.com/kb/content-analysis-api/
With that said, this will not affect your overall SEO performance as this issue only occurs on the backend and it will show the user the content they want to read/view.
Hope that helps. Thank you and please don’t hesitate to contact us if you need further assistance.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.