Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Can you please share the error log with us?
Having an error log will help us determine what is causing the fatal error on your website.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
We really look forward to helping you.
Detalles del error
==================
Se ha producido un error del tipo E_ERROR en la lĂnea 333 del archivo /home/yuumgo2/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/schema/class-admin.php. Mensaje de error: Uncaught TypeError: Cannot access offset of type string on string in /home/yuumgo2/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/schema/class-admin.php:333
Stack trace:
#0 /home/yuumgo2/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/schema/class-admin.php(154): RankMath\Schema\Admin->get_schema_types(111)
#1 /home/yuumgo2/public_html/wp-includes/class-wp-hook.php(292): RankMath\Schema\Admin->display_schema_type(111)
#2 /home/yuumgo2/public_html/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(”, Array)
#3 /home/yuumgo2/public_html/wp-includes/plugin.php(551): WP_Hook->do_action(Array)
#4 /home/yuumgo2/public_html/wp-content/plugins/seo-by-rank-math/includes/traits/class-hooker.php(88): do_action_ref_array(‘rank_math/post/…’, Array)
#5 /home/yuumgo2/public_html/wp-content/plugins/seo-by-rank-math/includes/admin/class-post-columns.php(259): RankMath\Admin\Post_Columns->do_action(‘post/column/seo…’, 111)
#6 /home/yuumgo2/public_html/wp-includes/class-wp-hook.php(292): RankMath\Admin\Post_Columns->get_column_seo_details(111)
#7 /home/yuumgo2/public_html/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(”, Array)
#8 /home/yuumgo2/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
#9 /home/yuumgo2/public_html/wp-content/plugins/seo-by-rank-math/includes/admin/class-post-columns.php(172): do_action(‘rank_math_seo_d…’, 111)
#10 /home/yuumgo2/public_html/wp-includes/class-wp-hook.php(292): RankMath\Admin\Post_Columns->columns_contents(‘rank_math_seo_d…’, 111)
#11 /home/yuumgo2/public_html/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters(”, Array)
#12 /home/yuumgo2/public_html/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
#13 /home/yuumgo2/public_html/wp-admin/includes/class-wp-posts-list-table.php(1282): do_action(‘manage_page_pos…’, ‘rank_math_seo_d…’, 111)
#14 /home/yuumgo2/public_html/wp-admin/includes/class-wp-list-table.php(1447): WP_Posts_List_Table->column_default(Object(WP_Post), ‘rank_math_seo_d…’)
#15 /home/yuumgo2/public_html/wp-admin/includes/class-wp-posts-list-table.php(1315): WP_List_Table->single_row_columns(Object(WP_Post))
#16 /home/yuumgo2/public_html/wp-admin/includes/class-wp-posts-list-table.php(852): WP_Posts_List_Table->single_row(Object(WP_Post), 0)
#17 /home/yuumgo2/public_html/wp-admin/includes/class-wp-posts-list-table.php(725): WP_Posts_List_Table->_display_rows_hierarchical(Array, 1, 20)
#18 /home/yuumgo2/public_html/wp-admin/includes/class-wp-list-table.php(1359): WP_Posts_List_Table->display_rows()
#19 /home/yuumgo2/public_html/wp-admin/includes/class-wp-list-table.php(1286): WP_List_Table->display_rows_or_placeholder()
#20 /home/yuumgo2/public_html/wp-admin/edit.php(474): WP_List_Table->display()
#21 {main}
thrown
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
So will you break the site or why should I make a backup?
Hello,
Thanks for getting back.
Please take a complete backup of your site, just in case something happens while troubleshooting the issue on your site.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Is someone trying to find out the problem?
Hello,
Thank you for your patience.
I’ve further checked your site, and it seems that the schema for the page
/diseno-de-paginas-web-en-chetumal/ is corrupted. I’ve installed the classic editor plugin to remove the schema.
You can now edit using block editor and update the schema of the page. The fatal error was from that page.
I hope that helps.
Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
I have reviewed the site and that error no longer appears, so I will proceed to remove the calsic editor, I would also appreciate to let me know if there is anything I need to do so that this error does not appear again
Thank you so much
Hello,
We are glad that this issue is already resolved. Please ensure that your plugins and active theme are always up to date to avoid this kind of issue.
If you have any other concerns, please don’t hesitate to contact us anytime by creating a new ticket to assist you further with anything else.
Thank you.
