Rank Math and Gravity Forms incompatibility

#205882
  • Resolved Logic Tools

    3 years, 6 months ago

    Rank Math free

    Hi there,
    We have a conflict between Rank Math and Gravity Forms plugins. Because of the incompatibility, the XML sitemap is not working, and it shows a blank page.

    We tried to roll back two versions and still getting the same issues.

    Do you have a solution for this?

    Please see the technical details in the sensitive data.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jeremy

    3 years, 6 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    I checked the detailed error displayed on the sitemap and it seems that the Gravity Form plugin is inserting a code to the sitemap, causing it to return issues. Please ensure to update the Gravity form to 2.5.5 as this version should fix this particular issue.

    If the issue persists, we would like to further investigate this over your admin dashboard. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Logic Tools

    3 years, 6 months ago

    Rank Math free

    Thank you very much for your help. The newer Gravity Forms version fixed the issues.

    Anas

    3 years, 6 months ago

    Rank Math business

    Hello,

    We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Rank Math and Gravity Forms incompatibility’ is closed to new replies.