Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– International payments are turned on
Also, are you are using a Proxy or VPN? If so, please disable that and use your actual ISP to make the purchase.
If not, then please select your country at the upper right corner of the pricing page and try again.
If the issue still persists, please provide your Paypal email address and your country in the sensitive data section to check this issue further.
It is completely secure, and only our support staff has access to that section.
I hope that helps. Thank you, and looking forward to your update.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
One thing that needs to consider is that your account verification. Do also make sure your PayPal account is verified enough to do purchases and adding a Credit card increases your ID proof.
With that said, a credit card is needed to be verified with a PayPal account for automatic subscriptions in case there is no balance in your PayPal account. That is a requirement set forth by PayPal, not us.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello
I never had this problem before.
If it is a yearly fee, then they charge the paypal account, and if they is no credit then they cut the service.
Anyway, it is the same problem with a credit card. Today the credit is valid, next year it won’t be, so it make no sens.
Please send me an order to pay for one year. Next year we will see
Regards
Didier
Hello,
Every recurring subscription using PayPal requires a card to be linked to PayPal. This is something that PayPal does and it is not limited to Rank Math:
We see 4 payment attempts from your account but none from a card. Please share the last 4 digits of your card so we can check why it isn’t going through.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
