Hello,
Thank you for contacting Rank Math and bringing your concern to our attention.
Could you please confirm if Rank Math is already set up on your subsite? If not yet, please follow this link to connect your subsite to your Rank math account:
https://rankmath.com/kb/installing-rank-math-on-a-multisite-environment/#how-to-install-rank-maths-free-version-on-a-sub-site-of-a-multisite-network
I hope that helps.
Thank you.
Yes, Rank Math is already set up on my subsite.
The issue is not on the web site but in https://rankmath.com/my-account/ , where I see only the main domain and not the subdomains.
Perhaps it’s ok in this way 🙂
Hello,
On digitalvenice.100botteghe.it, go to WordPress dashboard > Rank Math dashboard > Help > Connect
Once the subdomain is connected with your Rank Math account, it will appear in the my account section: https://rankmath.com/my-account/
I hope this helps. Looking forward to helping you.
in my WordPress dashboard > Rank Math dashboard there is not Help tab
Hello,
It seems that you already marked this ticket as “Resolved”.
Do you still need our assistance regarding this issue?
Looking forward to helping you.
Thank you.
No, I do not mark it as resolved.
—
in my WordPress dashboard > Rank Math dashboard there is not Help tab
—
Hello,
Thank you for your reply.
If you do not see the HELP tab inside your subsites, that means you have network activated your sites. Try to disable the network activation, and try again.
If you want to learn more about the multi-site setup and activation please follow the below link:
https://rankmath.com/kb/installing-rank-math-on-a-multisite-environment/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
in my subdomain the plugin is automatically activated
Hello,
Thank you for your reply.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for your patience.
I’ve checked your subsite, and it seems that we’re unable to check for the plugins. Could you please confirm if Rank Math is already Network Activated on your main site?
If so, we may need to check your main site to investigate further. Please also add the WordPress logins for your main site to check the plugin sections.
Looking forward to helping you.
Thank you.
rank math is on the main site: http://www.100botteghe.it
It’s also present in my account rank math
https://rankmath.com/my-account/websites/?cpage=5
Hello,
Thank you for your reply.
We are unable to access the plugin page. Please kindly provide the admin credentials of the main site.
It will look something like this:
https://ibb.co/tx1KdRn
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I think you could give to me further information without enter in my website.
It’s not possible to create another super admin.
Can you test in another multiwebsite?
