Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
For initial troubleshooting, could you please try reconnecting your website to your account by following this link?
https://rankmath.com/kb/website-not-shown-in-account/
Once done, clear your website’s cache and check if the keywords are already showing.
I hope that helps.
Thank you, and looking forward to your update.
That did not work. One page in my account says I’m connected, the other says I have no subscriptions.
Is there a way to send you screenshots?
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billsreflections.com
Added on: 24 May 2021
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Hello,
You seem to have opened this ticket with a free Rank Math account.
Yes, you can share screenshots using https://imgbb.com/
Please login to your Rank Math account with the email you purchased your subscription at https://rankmath.com/my-account/
Then, please follow the below steps:
Step 1: Update to the latest version of Rank Math PRO manually: https://rankmath.com/kb/update-rank-math-manually/
Step 2: Disconnect your account from WordPress Dashboard > Rank Math > Dashboard > Help
Step 3: Reconnect from the same page using the same account you used to make a purchase. Here is a KB to help you along the way as well: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
That should fix the issue.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
