Lots a problems after update

#20082
  • Resolved Hooman Zamannejad

    5 years, 1 month ago

    Rank Math free

    After the recent update lots of features are not working properly. For example in Edit snippet every time I change a word it shows the same number of character (like 202 of 160) and it doesn’t change!! Until you update and refresh the page.
    Also it says :Use Focus Keyword in subheading(s) like H2, H3, H4, etc.. But I am using them.
    Also Link out to external resources but I have them.
    Also Add internal links in your content but they exist.
    Also Keyword Density is 0. Aim for around 1% Keyword Density But I have many ones…
    Basically it is not working properly.

    Best regards
    Zamannejad

Viewing 5 replies - 1 through 5 (of 5 total)
  • Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I am afraid that I cannot replicate these problems on my end. Could you please check for possible conflicts with the rest of your installed plugins by performing the steps outlined on this page: https://rankmath.com/kb/check-plugin-conflicts/

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Hooman Zamannejad

    5 years, 1 month ago

    Rank Math free

    Hi,
    thank you for your reply, everything is the same as before, including my plugins. I am using latest Kallyas theme and wordPress version is 5.2.4–fa_IR.

    Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hooman Zamannejad

    5 years, 1 month ago

    Rank Math free

    Hi,
    I found the problem and its solution. I did many tests, including using the rollBack plugin and found out the latest version of RankMath has problems with latest version of Gothenburg editor, so I installed a plugin called “Classic Editor” by wordpress and now everything works fine like a charm. You may consider solving the problems in your next version.
    Best regards
    Zamannejad

    Hello again,

    As I really needed a better Editor rather than Classic Editor, I installed Advanced Gutenberg Blocks – Qubely Plugin and all the problems remain the same. The post that has 87 score with Classic Editor Now has 39, because RankMath can not read the blocks of the page and can not find the keywords, the article is the same the only difference is the editor. So I can be sure this is a problem reading Blocks. You may consider solving it in your next version.

    Best regards

    Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hi there,

    Thanks for the follow up.

    I am glad that you were able to fix this. Rank Math features should continue to work normally on Gutenberg but there are a few integration issues that we are working on that should be fixed in future.

    Thank you.

    RankBot

    5 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Lots a problems after update’ is closed to new replies.