Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please also share the affected URL to check this issue? You can add it in the sensitive data section
It is completely secure, and only our support staff has access to that section.
However, the image resolution you have shared seems fine as the recommended is 1200 x 630 pixels. Are you also seeing the blurred image on mobile or pc/laptop? Or both?
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
it is only blurred at the desktob
Hello,
Thanks for your reply.
Upon checking the page’s source, I found that there are duplicate og tags. Please have a look at the screenshot available in the sensitive data section of this ticket.
It seems like some other plugin or your theme is generating the duplicate og tags, and this might be resulting in the issues that you’re facing.
Please follow this troubleshooting guide to determine which plugin/theme is generating the duplicate tags:
https://rankmath.com/kb/check-plugin-conflicts/
Further, disable the SEO features and og tags of that plugin, and see if that fixes the issue.
Please let us know how that goes.
Thank you.
I have fixed the error with the og tags.
I have stented everything possible. Different Theme.
Switched off one plugin after the other.
Also Rank Math. Cache emptied……
After sharing a post on Facebook, images are still blurry….
Hello,
Thanks for getting back to us.
I tested the page with Facebook’s Debugger Tool and I found that Facebook was looking at a cached version of your website (the duplicate og tags were still appearing in the debugger), so I scraped your website again and the duplicate og tag was removed.
I also noticed that the image is getting slightly cut from the sides. Upon checking the page’s source, I found that the image that you’ve set is of dimensions 1280px X 720px. Please have a look at the screenshot in the sensitive data section of this ticket.
The recommended resolution as previously mentioned by my colleague is 1200px X 630px. Please use an image of the recommended resolution and see if the issue gets fixed.
Please let us know how that goes.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
