Hello,
Thanks for contacting us.
Can you please share some affected URLs in the sensitive data section so we can check and assist you further?
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for getting back.
I checked your pages and all of those are fine except your homepage. All the pages you have shared have open graph tags and you can confirm that with our SEO Analyzer: https://rankmath.com/tools/seo-analyzer/ or Facebook Sharing Debugger: https://developers.facebook.com/tools/debug/
Your homepage also has the open graph tags they are not being detected. To figure out the reason we will need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further? Please check it then delete the sensitive data immediately.
Thank you.
Hello,
Thank you for that information.
I’ve checked your site, and it seems that your pages already have the OpenGraph meta. You can also check this in Rank Math > SEO Analysis
The pages you have shared also have the OpenGraph meta tags already set in their page source code. Please clear your website’s cache and check again in the Ahrefs audit tool.
I hope that helps.
Thank you, and looking forward to your update.
I did check again and it still seems to be the same. Another administrator told that the main website url has issues. But all pages seem to have this issue.
Could you please confirm and solve this query?
Thanks!
Hello,
Thank you for getting back to us.
Whenever this issue pops up it means that pages with one or more of the required Open Graph tags missing.
The main four required Open Graph tags for every page are og:title, og:type, og:image, and og:url. I have checked and most of the pages here contain all the tags.
Your Homepage was not having the correct og:image set. After deactivating and reactivating these two plugins on your site: (ShortPixel Adaptive Images & Smush) and then scraping your URL on FaceBook I was able to resolve it.
Please test your links again with some of these plugins that perform optimizations turned off to see if you notice some change.
Hope this is helpful. We are lookign forward to helping you more.
Thank you.
Hello,
I am glad that we have addressed your concern. Do you have any other questions or do you want us to mark this as solved?
Thank you.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Hi, the open graph error came again yesterday when I ran another site audit.
Please solve this problem once and for all
Hello,
Thank you for getting back to us.
Well, at the moment am not able to access your site URL and credentials to further see this issue. Usually, once a ticket is resolved on our forum the sensitive data is erased and we can not retrieve it.
Therefore please re-add it so that we can check this issue once more and give you some feedback on how to resolve it.
We are looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for the feedback.
You seem to have forgotten to include your site URL in the sensitive data. Would you mind updating this so we can check into the matter?
We are looking forward to helping you.
Thank you.
