Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Could you please describe the issue in detail so we can understand how this issue occurred on your end? Which part of the plugin where you can’t edit a field/settings? You may record a screencast of the issue and share the link in the Sensitive Data section.
Also, please ensure that you are using the latest version of Rank Math plugin and ACF. If not yet, please do update them and see if the issue goes away.
We are looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Done! I’ve updated the Sensitive Data section for additional help. Thank you,
Hello,
Thank you for keeping in touch with us.
I conducted further investigation and it looks like your “Struck” theme is causing the issue between Rank Math and ACF. If I enable both RM and ACF with the default theme enabled (twenty-twenty) the issue goes away. Please see the video screencast here: https://i.rankmath.com/x5fvds
Could you please contact your theme author and see if they have already encountered this issue before? See if they may be able to offer a fix.
We are looking forward to helping you with this one.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
