Hello,
Thanks for contacting us and we regret the inconvenience caused.
I tested few posts on your website using Facebook’s Debugger Tool and I was able to replicate the issue.
For example, I tested the post download-mp3/afro-brotherz-platinum-hit and it displayed a blank image. Upon investigating further, I checked the og:image for this post, and it gives an invalid parameter error with an error code 400 (in the console).
Please have a look at the screencast available in the sensitive data section of this ticket and confirm it on your end.
You can add a valid image to fix this issue.
Looking forward to hearing from you.
Thanks.
You’re right, I got that error message too. But I can’t find the cause.
Hello,
Thanks for your reply.
It seems like the image is not present in the URL specified in the og:image tag.
In this case, please edit the post and again select the social sharable image and see if that fixes the issue.
Please let us know how that goes.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
