Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account? You can add them in the designated sensitive data section
It is completely secure, and only our support staff has access to that section.
Thank you, and looking forward to your update.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I must have misspelled the email address I think. I’ve checked all my inboxes and cannot find it and I was deliberate in choosing the email address I THOUGHT I typed in during checkout.
In addition to the URL of my thank you page which might be helpful you can look for orders with my name. I can also provide the last 4 of the card number. Can you reassign the order to this new user account along with the subscription and download permissions?
Hey guys sorry to be a nag but I’m really excited to use this product. Please check the Sensitive Data and see if you can merge/move my order placed with the wrong email address into this new user account.
THank you!
Hello,
Thanks for getting back to us.
It seems that your changes were already processed by our accounts department. I can see that you have the PRO subscription in this account now.
If you have any other questions don’t hesitate to get in touch. We are here to help!
Hello,
Glad that everything is sorted. Please enjoy the PRO features.
Feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
