Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I am afraid that I cannot reproduce this issue on my end when editing your posts using Elementor. I have added a screen recording on the sensitive data section.
Please let me know if I need to take different steps to replicate this.
Looking forward to helping you. Thank you.
Hello,
I’m sorry, I didn’t explain myself correctly. I also tried a post and there is no problem, the problem is in elementor theme builder for woocommerce.
Please edit any template; templates/theme builder. [ you have to activate rankmath to reproduce the problem],
1.Open any template in theme builder
2. Edit any element
2. Try to save changes
3, Please, Analyze speed when rankmath is activated and deactivated
Note: Sorry I don’t speak English
Thank you and greetings
Translated with http://www.DeepL.com/Translator
Hello,
Thank you for contacting Rank Math today.
I have been able to reproduce the page load problem when editing the templates and this has been submitted to our dev team for closer investigation.
Looking forward to helping you. Thank you.
I am pleased that you have solved the problem of saving in the page builder of Elementor Pro.
Now I see a problem, when you duplicate one of these pages and save changes it becomes slow or just doesn’t save the new duplicate.
themebuilder ->duplicate theme->save duplicate theme
Hello,
Please regenerate the temporary login link, I couldn’t login with the link you added in the Sensitive Data Section. It looks like the link has expired.
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
