Hello,
Thanks for contacting us and we regret the inconvenience caused.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Please let us know how that goes.
Thank you.
I followed the troubleshooting guide activated every plugin step by step but the was no console error anymore.
What to do next?
Kind regards
André
Okay, my fault, Rank Math SEO was deactivated all the time. I try it activated next 🙂
I found out the plugin that causes this error.
Is has to be Plugin comes with the theme “CROMA” bought on themeforest.
The Plugin “Croma Music” causes the jQuery error.
What to do next?
Kind regards
André
Hello,
Thanks for your reply.
If you’re certain that the “Croma Music” plugin is causing the errors, then I suggest you get in touch with the devs of that plugin as they might already have a solution for the issue and they would be able to better assist you regarding the conflict.
Please let us know how that goes.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
