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Hello,
I recently updated the RankMath plugin (and The Events Calendar plugin at the same time) and after doing so, I noticed that my site still says a plugin update needs to be applied even though all plugins are updated.
I’ve cleared the cache etc and my site still says a plugin needs to be updated even though they all look up to date. It’s nothing urgent of course, I just thought I’d let you know 🙂
This happened after I applied the latest RankMath update Version 1.0.63 and The Events Calendar Version 5.6.0. I’m not sure which one is the culprit.
Kind regards,
Neil.
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Hello,
Thank you for bringing this to our attention and apologies for the inconvenience caused.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
The ticket ‘Plugin update issue’ is closed to new replies.