GSC 403 error

#187490
  • Resolved Hamster Care

    4 years, 6 months ago

    Rank Math free

    Hi,

    15 of my 96 urls are returning as 403 on my GSC. My sitemaps work fine and able to crawl most of my pages/urls. So, I’m not sure what’s wrong. I’ve contacted my hosting and still waiting for their reply.

    When I check on GSC what’s wrong it only tells me to check my robots.txt. I think it looks okay, but do you mind taking a look?

    This is my robots.txt https://prnt.sc/11yj4n

    And this is what GSC telling me to look for: https://prnt.sc/11yj7rd

    I added samples of the URL that according to my GSC returning as 403 on the sensitive form below.

    I would appreciate any help.

    Thanks a lot,

    Mary

Viewing 3 replies - 1 through 3 (of 3 total)
  • Prabhat

    4 years, 6 months ago

    Rank Math agency

    Hello,

    Thanks for contacting us and we regret the inconvenience caused.

    I checked your robots.txt file and it seems fine. Could you please confirm whether you have a physical robots.txt file on your website’s root folder?

    I tested the sitemaps using the Sitemap Validator tool and there were no issues found. Please see the screenshot available in the sensitive data section.

    The posts that you’ve provided in the sensitive data section are available in the sitemaps.

    Can you please follow these steps?
    1. Flush the Sitemap cache by following this video screencast:
    https://i.rankmath.com/pipRDp

    2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
    https://rankmath.com/kb/exclude-sitemaps-from-caching/

    3. Clear your website’s cache and remove all the sitemaps from your Google Search Console account and submit only the main sitemap (your-domain.com/sitemap_index.xml).

    Further, give Google some time to crawl your website and see if that fixes the issue.

    If the issue persists, then please disable any firewall plugin or the server’s firewall and then test again.

    Please let us know how that goes.

    Thanks.

    Hamster Care

    4 years, 6 months ago

    Rank Math free

    Hi Prabhat,

    Thanks for the help, I will start working on the tips you gave me.

    I also want to mention that three of my friends are having the same issues, they are using RankMath as well. Not sure if it’s related or anything but I think it’s worth mentioning.

    Thanks a lot.

    Reinelle

    4 years, 6 months ago

    Hello,

    Thank you for the update.

    Let us know how this goes so we can help you further.

    You can also advise your friends who use Rank Math for their website to create a separate ticket if the issue still persists after following my colleague’s advice for us to investigate further.

    Looking forward to helping you.

    Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.

    RankBot

    4 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘GSC 403 error’ is closed to new replies.