Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Please follow our guide in this link if the redirections on your site are not working:
https://rankmath.com/kb/solving-redirection-issues-using-rank-math-seo/
If the issue persists, please also provide the affected URL/s to further check this issue.
I hope that helps and looking forward to helping you.
Thank you.
Sorry I forgot to atttach that the error is aout to many redirects… But I touched the redirect option really rarely
Hello,
Thank you for sharing additional details.
Could you please share the affected website link so that we can investigate the issue?
You can share the details in the ‘Sensitive Data’ section.
We are looking forward to helping you.
Thanks
Okay I will turn it on again and will show you one of the pages but there was also another additional strange issue correlated to the “all in one migration” plugin.
I got: all-in-one-wp-migration/all-in-one-wp-migration.php has been deactivated due to an error: Plugin file does not exist.
Mhh the error seems to be gone… can you investigate a little more from your side? maybe you find the culprit?
Hello,
Thank you for keeping in touch with us.
I checked the affected link you shared in the Sensitive Data section, and it seems to be working just fine.
To further check this, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Thank you for your help!
I noticed that the error occurred again, after I updated my theme…
Information in the sensitive data box
Hello,
Thank you for the update, and apologies for the delay.
I’ve checked your site, but I’m unable to replicate the issue.
However, it seems that you’re getting the http 500 error for your homepage based on your screenshot. Error 5XX are server errors, so they are related to your hosting.
Our recommendation would ask your web host to check them for you.
I hope that helps. Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
Hello,
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you.
Thank you.
