Hello,
Thanks for contacting us and we regret the inconvenience caused.
Could you please share some screenshots of the error using a tool like imgur.com, as it will help us understand the insights of the issue?
Looking forward to helping you.
Thanks.
I get a screen like this: Sure you have seen it yourself.
Local ———– Cloudflare ———– Host
OK OK No connection
I also experience big problems with altering my WordPress pages. Can not preview, save, and so on.
Hello,
Thanks for your reply.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
OK. Did aLL that. Check plugin did not mention any serious error.
Check for yourself.
System did not accept the User name so I changed it to
RandM
Hello,
Thanks for your reply.
I tried to login into your website but it seems like the admin login page is not accessible using the URL that you’ve provided.
You can have a look at the screenshot available in the sensitive data section of this ticket.
Please provide us the login page URL or alternatively, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
We’re Looking forward to helping you.
Thanks.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for the update.
I’ve checked your site, and it seems that Rank Math is already activated. Could you please confirm if this issue is already resolved? If not, please let us know how can we replicate the issue to check further.
Also, I’ve tried saving some settings but it seems that it is working fine. Please check the screencast in the sensitive data section.
I hope that helps. Thank you, and looking forward to your update.
Hi
Thank you for your effort. I did not want to go back to Youst.
I did some real investigation and found that the problem only occurs on my main page, not the landing page or another one.
I guess I have to live with deactivating your plugin every time I do some changes on the main web page.
Have a nice day
/Jan
Hello,
Thank you for the update, and apologies for the delay.
We wanted to further investigate this issue, but it seems that the login credentials you have provided are no longer working.
Let us know if you still want us to check this issue on your site.
Meanwhile, please don’t hesitate to contact us anytime to assist you further with anything else.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
