Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please confirm if you have already followed the steps in this link?
https://rankmath.com/kb/delete-old-analytics-data/
If so, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Thank you, and we really look forward to helping you.
Ok im encountering another error while doing the tutorial you were sending me:
1. I can not change the country in the search console (the dropdown menu is not showing)
2. in Analytics i cannot choose any account – so i guess something else went wrong! Thanks for your support!
I reconnected my acc. and enabled all the permissions – but the next step is giving me trouble.
Hello,
Thank you for keeping in touch with us.
Please try reconnecting the Google service again using a different browser. See if this helps you resolve the issue.
If the issue persists, please share your WordPress admin login as instructed by my colleague.
We are looking forward to helping you with this one.
Hi,
thank you guys for helping me. I downloaded the temporary login plugin – but it seems that i need an e-mail-adress to direct it to. Which adress should i use here?
Hello,
Thanks for your reply.
Please use s******@r*********** to create the temporary login.
Looking forward to helping you.
Thanks.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for providing the login details.
I logged into your website’s admin area and most of the stats were ‘0’. So, I’ve cleared your website’s cache, further, I deleted the previous analytics data and started the fresh data fetch.
However, I tested your website using multiple website traffic and keyword ranking testing tools, but I was unable to find any ranking data for your website.
Here are some of the tools that I used to test your website:
https://www.alexa.com/siteinfo/noctis-spiele.de
https://www.sureoak.com/seo-tools/keyword-rank-checker
Could you please confirm whether the stats on your Google Search Console account is different from what you see in the Analytics Dashboard of Rank Math?
Looking forward to hearing from you.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
