Rank Math causing display issue - Support

Resolved Patrick Yepez
3 years, 8 months ago

Rank Math free

Hello,

I contacted support to help me with a display issue that Rank Math was causing on my site. I do not want the page header title to appear. Here is the display problem: https://ibb.co/r3hbtjv

You very graciously prepared a video for me: https://i.rankmath.com/6QIpQjhelped with a work around to eliminate the page header.

Your work around, to make some minor edits to my theme’s entry_hero.php prevented the page header title from displaying. However, I just recently updated the theme and now even if I make edits you recommended the page header title still displays.

I have created a screen cast for you to see that in spite of following your steps the header entry header still appears: https://drive.google.com/file/d/1ibd4XaJmCbhZMjJTy4uhzamAeWIWI-SV/view

Can you please tell me how I may solve this problem?

Thanks,

Patrick

P.S. I love Rank Math!!

Viewing 5 replies - 1 through 5 (of 5 total)

Reinelle
3 years, 8 months ago

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Thank you, and we really look forward to helping you.

Patrick Yepez
3 years, 8 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.
Prabhat
3 years, 8 months ago

Rank Math agency
Hello,

Thanks for your reply.

Unfortunately, the screencast that you’ve provided is inaccessible for us. https://i.rankmath.com/qgYnJj

However, I visited your website, and upon inspecting, I found that the header you’re referring to is present under the /pre-written-real-estate-investor-blog-articles/ page of the website.

Please head over to your WordPress admin area > Appearance > Customize > Additional CSS, and paste the below custom CSS code there to hide the header from the /pre-written-real-estate-investor-blog-articles/ page.
```
.page-id-441 .entry-hero-layout-standard{
    display: none !important;
}
```
You may have a look at this article regarding the process of adding Custom CSS:
https://www.wpbeginner.com/plugins/how-to-easily-add-custom-css-to-your-wordpress-site/

Please let us know how that goes.

Thanks.
Patrick Yepez
3 years, 8 months ago

Rank Math free

Hello Prabhat,

That did the trick!!!

Thanks so much for your help.

Regards,

Patrick

Prabhat
3 years, 8 months ago

Rank Math agency

Hello,

We are super happy that we could address your concern. If you have any other questions in the future, know that we are here to help you.

If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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