Request Denied Error 423

#184998
  • Resolved Aka

    4 years, 8 months ago

    Rank Math free

    I’m able to save most changes but other settings like the “RSS Before Content” section are not able to save.
    Whenever I click “Save Changes” I get “Request Denied Error 423
    Your request was blocked by a Web Application Firewall”.
    I was using Yoast SEO but I decided to give the Rank Math a try. Please help.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    4 years, 8 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    This might be due to a plugin conflict, most likely from a security plugin. Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue still persists, you can also get in touch with your web host and check if you have a firewall that might block the process.

    I hope that helps. Thank you, and looking forward to your update.

    Aka

    4 years, 8 months ago

    Rank Math free

    Thanks for your reply.
    I’ve login to my host Cpanel and renamed the plugins folder. This means all Plugins on the website will be stopped. I checked back and the issue still persist.
    I deactivated all plugins one at a time until the last plugin but still.
    I have now deactivated the rank math plugin and continue with the Yoast SEO. But I will still give it another try on one of my blog websites.

    Prabhat

    4 years, 8 months ago

    Rank Math agency

    Hello,

    Thanks for your reply.

    We respect your decision of moving ahead with Yoast on this website.

    However, if you allow us, then we would like to investigate the issue, for this we would require your WordPress & FTP logins. You can edit the first post on this ticket and include the login details in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    4 years, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Request Denied Error 423’ is closed to new replies.