analytics problem

Hello,

Thanks for contacting us and we regret the inconvenience caused.

Let’s try deleting old imported data and start the fresh data fetch. Please follow these steps.

1. Head over to WP Dashboard >> Rank Math >> Status & Tools >> Database Tools and click the ‘Rebuild Index’ button https://i.rankmath.com/kecLYK
2. Head over to WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the ‘Delete Data’ button and then click the ‘Update Data Manually’ https://i.rankmath.com/fvcsbF
3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.
4. Once the process is complete. Please recheck the Analytics page.

This process may take some time. The usual time required to populate the data in the Analytics Dashboard is below 20 min. but the time may vary depending upon your server’s speed.

Please let us know how that goes.

Thank you.

Hello,

Thanks for getting back to us.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your Website’s URL, WordPress & FTP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

Thanks for your reply.

I logged into your website’s admin area and upon inspecting your site’s configuration, I found that there are some values that are too low and which you should increase. https://i.rankmath.com/z1myN2

You can get in touch with your web host and ask them to set the following values:

PHP Memory Limit: 512M
PHP time limit: 120

After clearing your website’s cache, I’ve Purged the Analytics Cache and Rebuilt index for Analytics. Further, I’ve deleted the previously imported data and started fresh data fetch. It may take some time to populate the data completely.

This should fix the issue. If the issue occurs again, please feel free to reach out and we would further investigate the issue.

Thank you.

Hello,

I have logged in and checked your website, the Analytics data is now populated in the dashboard.

Please check on your end and let us know if you have any questions.

We are here to help you.