Meta description doesn’t generated in some post

#180548
  • Resolved Thein Marma

    3 years, 8 months ago

    Rank Math free

    On my website, some post’s meta description doesn’t generate automatically.

    -Post type: coupon
    In this section, I also created a meta description for all coupons. And it’s work more most of the coupons post. But, doesn’t work for some coupons.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Prabhat

    3 years, 8 months ago

    Rank Math agency

    Hello,

    Thanks for contacting us and we regret the inconvenience caused.

    I visited your website and I noticed that along with the coupons, the description for your homepage is also not set. Please see the screenshot available in the sensitive data section of this ticket.

    Could you please confirm whether you’ve set the description of the homepage, from your WordPress admin area > Rank Math > Titles & Meta > Homepage? https://i.rankmath.com/cCqucc

    If not, then please add the description for the Homepage and see if the meta description tag appears in the website’s source.

    Looking forward to hearing from you.

    Thanks.

    Thein Marma

    3 years, 8 months ago

    Rank Math free

    Yes, I also set this description.

    Prabhat

    3 years, 8 months ago

    Rank Math agency

    Hello,

    Thank you for you reply.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Thein Marma

    3 years, 8 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Reinelle

    3 years, 8 months ago

    Hello,

    Thank you for that information, and sorry for the delay.

    I’ve tried checking for a plugin/theme conflict, and it seems that it is not working on your site for some reason.

    In this case, we may need to deactivate the plugins and switch the theme manually to find any conflicts.

    Alternatively, you can also create a staging site with the same issue as it seems that your site is currently live. This will also avoid your site getting any issues and recommend specific troubleshooting steps. Here is a guide that could be really useful for you on how to create a staging site: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

    I hope that helps. Thank you, and looking forward to your update.

    RankBot

    3 years, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Meta description doesn’t generated in some post’ is closed to new replies.