Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
I’ve tried checking the screenshots you have provided, but I’m unable to find the issue. Could you please provide more details to assist you accordingly?
You can also record a video screencast using a tool like Loom showing the issue.
Thank you, and looking forward to your update.
Dear Mr. Reinelle,
Thanks for your prompt response.
For your easy understanding, I have uploaded a video clip on the same drive.
Kindly check the link once more-
https://1drv.ms/u/s!AojkswdAAgBC8jBiLzCOXvxxWjrv?e=ce8baz
Watching that clip please advise me what to do.
Thanks
Ajraf
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for keeping in touch with us.
I checked your post editor and it seems the issue will only occur when “Accelerated Mobile Pages” plugin is activated.
We will escalate this to our dev team for a deeper checking.
With that said, there are numerous warnings with regards to the AMP plugin when the editor is loaded.
Can you also contact the folks from AMP for WP – Accelerated Mobile Pages for WordPress and see if they have already encountered this issue? They might be able to offer a solution as well.
Let me know how it goes, we are looking forward to helping you.
Hello,
Thanks for getting back to us and we regret the inconvenience due to the issue.
I think, the login link has been expired. Can you please update the sensitive data with the correct link again? Here you can see – https://i.rankmath.com/M2wcS8.
We are looking forward to helping you. Thanks
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
