Edit product doesn’t work

#177879
  • Resolved Tzinis Kokmotos

    4 years, 8 months ago

    Rank Math free

    Hello,

    I was using Rank Math Seo, editing my product snippets and all of a sudden the app doesn’t work in any product page.

    I can see the Rank Math SEO tab, but I cannot access General, Advanced or Social settings.

    I checked the troubleshooting guide, but it doesn’t appear to be a problem of any app or theme that I am using.

    Any help?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    4 years, 8 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), could you please try clearing your website’s cache and check again?

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    Thank you, and we really look forward to helping you.

    Central Site

    4 years, 8 months ago

    Rank Math free

    Hello!

    Thank you for your reply.

    I tried some troubleshooting and I realised that the problem is solved if I update the products.

    But I have to hit update on every single product.

    Any solutions?

    Anonymous

    4 years, 8 months ago

    Rank Math free

    Hello,

    Thanks for getting back to us and we regret the inconvenience due to the issue.

    Can you please try bulk update from the products list?


    We are looking forward to helping you. Thanks


    RankBot

    4 years, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Edit product doesn’t work’ is closed to new replies.