Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Thank you, and we really look forward to helping you.
Hello,
Thanks for getting back.
You can create login details using s******@r***********. Please make sure to also share the details here in the sensitive data section.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I added to sensitive data access details. please check
Hello,
Thank you for keeping in touch with us.
We would like to check this over your admin settings. Can you also provide your website’s URL in the Sensitive Data section so we can further check this?
We are looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for getting back to us.
When I tried to create a test taxonomy under Hospitals or Diseases it correctly appeared under the select post type.
Furthermore, if you go to WordPress Dashboard > Rank Math > Titles & Meta > Hospitals and try to set up a primary taxonomy you’ll see that the only options are the taxonomies for that CPT.
This would indicate this is some sort of visual bug and the functionality doesn’t seem to be affected by this. What could also be happening is that the taxonomies were copied to the wrong place when you set up your relations.
Hope this helps provide some insights into the issue.
If you have any other questions don’t hesitate to get in touch.
Hello, thanks for your response!
but can I fix it somehow?
Hello,
Thank you for keeping in touch with us.
We would like to further check this one over your admin settings for us to provide a proper solution but it seems like the login is not working now. It redirects me to the account page. Can you please extend the login access?
We would like to investigate if this plugin is actually making conflicts.
We are looking forward to helping you.
I opened again access. Please check
I saw that you logged in but again yu were redirected to Account Page. I fixed it. Please check again
Hello,
Thanks for getting back to us and we regret the inconvenience due to the issue.
Can you please share your FTP details so that we can debug more about the issue on your website?

We are looking forward to helping you. Thanks
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
