Hello,
Thanks for getting in touch with us today.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Sensitive Data included! Thank You!!!
Hello,
Thank you for contacting Rank Math today.
I have checked the user profile but I am unable to reproduce the tooltip problem. Would you mind sharing some screenshots via https://snipboard.io/ on the sensitive data section so that we can check this further?
Looking forward to helping you. Thank you.
1. https://quality.salon/spolecznosc/ (Image A1.PNG)
Move the mouse arrow over the image or name of the member. You should see its name in the tooltip but you see taxonomy with the number of the member – it is converted somhow by The Rank Math. Turn off the Rank Month and you will see correct info (Image A1.PNG) and try again – I cant’s show the tooltip after disabling because every capture hides it.
2. The same problem is one the main page HOME (no problem after Rank Math disabling):
https://quality.salon/
The difference is that – if you disable Rank Math and move the curos over author image you will see nothing (hand only of the mouse pointer) but with RM enabled you will see “Hello! 95”
CLEAN THE CASHE (LITE SPEED CACHE) AFTER DISABLING & ENABLING THE PLUGIN TO SEE CHANGES.
PS
We have another problem with Rank Math as well – og:image IT IS SET PROPERLY!
https://developers.facebook.com/tools/debug/sharing/?q=https%3A%2F%2Fquality.salon
Hello,
Thank you for contacting Rank Math today.
I have been able to replicate the conflict on your site and this has been submitted to our dev team for closer investigation.
In regards to the second issue, could you please define a bigger image in terms of height? The recommended size is 1200 x 630 pixels.
Looking forward to helping you. Thank you.
Hello,
The tooltip you see is the title of the images which Rank Math is adding. You can disable the Add missing TITLE attributes option in the Dashboard >> Rank Math >> General Settings >> Images to prevent Rank Math from adding the title to the image.
That should fix the issue. If there is anything else, please let us know.
Thank you.
WORKED FINE! GREAT HELP. GREAT PLUGIN! MANY MANY THANKS!!!
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
