Hello,
Thanks for contacting us and we regret the inconvenience caused.
I can see in the screenshot that you’ve shared, that you’re using custom fields. Could you please confirm that the issue still persists when the Custom Fields plugin is disabled?
Looking forward to helping you.
Thanks.
Hello,
Thanks for your reply.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I tried to login into your website but it seems like the login credentials are not correct.
However, we have identified the issue and forwarded it to our dev. team. We will soon release an update regarding the issue.
We will let you know as soon as the update is available. We are sorry for the inconvenience.
In the meantime, if there’s anything else we can help you with, please let us know.
We are here to assist. Thank you.
I am sorry that the login credentials are not correct. I am glad you identified the issue. I am looking forward for the update.
Thanks for your quick help and support.
Hello,
Thanks for your reply.
We will notify you as the update arrives, however, if you wish, then you may keep an eye on our changelog for more details: https://rankmath.com/changelog/
In the meantime, if you have another question, then please feel free to reach out, and it will be our pleasure to assist you again.
Thank you.
I am thrilled with the support and glad that the problem was solved so quickly.
Thank you!
Hello,
We are super happy that we could address your concern. If you have any other questions in the future, know that we are here to help you.
If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
