Hello
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Could you please follow the below steps?
Step 1: Update to the latest version of Rank Math PRO manually: https://rankmath.com/kb/update-rank-math-manually/
Step 2: Disconnect your account from WordPress Dashboard > Rank Math > Dashboard > Help
Step 3: Reconnect from the same page using the same account you used to make a purchase. Here is a KB to help you along the way as well: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
That should fix the issue.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
I am not getting access to the pro download file from my account login area.
Thanks
Wayne
Hello,
Thanks for getting back.
It seems like the PRO subscription is not active on your account. Can you please make sure that you are logged in to your Rank Math account with the same email address that you used while purchasing Rank Math PRO? If not then log in to your account using that email address. If the issue persists then please share your email address in the sensitive data section so we can assist further.
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
