Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
I’ve checked the URL you have provided, and it is indeed not showing the FAQ Schema despite adding the FAQ blocks. Could you please confirm that you haven’t added the FAQ Block as a reusable block?
The FAQ Block needs to be added as an FAQ Block in order for Rank Math to detect the insertion and then add the necessary Schema to the page’s header.
If not, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Thank you, and we really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for that additional information, and sorry for the delay.
I’ve checked your site, and it seems that the FAQ blocks are placed inside a container. The FAQ Block needs to be added as an FAQ Block on the editor in order for Rank Math to detect the insertion and then add the necessary Schema to the page’s header.
Could you please try recreating it into a new block on the editor? I’ve attached a screencast in the sensitive data section.
I hope that helps. Thank you, and looking forward to your update.
check website how FAQ section taking whole width of website. Now FAQ schema is working but it’s looking horrible. we need to set width of faq section using container.
Hello,
Thanks for your reply.
The schema data on your website was not getting added by Rank Math, instead, another plugin was adding the schema data. You can see the screencast available in the sensitive data section of this ticket.
We identified the issue and in today’s update, this issue was resolved. I checked your website and now the schema data is added by Rank Math.
Regarding the width of the FAQ section, it seems like your theme is altering the width of the FAQ block. During the troubleshooting, I enabled a default WP theme and the width of the FAQ section was as expected. Please see the screencast available in the sensitive data section of this ticket.
You can contact your theme developers regarding the matter or you can also use custom CSS to set the width of the FAQ block as per your requirement.
Below CSS code sets the width of the FAQ block to 60% of the available width:
#rank-math-faq{
width: 60%;
margin: auto;
}
Hope this helps.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
