Hello,
for some unknown reason everything is back to normal. did you probably fix the api error? Anyway happy all is okay again.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
The SEO Analytics was working fine and then I got this error:
API Error: cURL error 28: Operation timed out after 20000 milliseconds with 0 bytes received
?????
Hi Sarah,
Seems like your server doesn’t have cURL installed or it is blocking requests to our IP. Can you please ask your web hosting provider to whitelist our IP?
104.20.193.153
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
I spent am hour or 2 talking to my web hosting provider (HostGator) and they say there are no blacklisted IP domains on the list for my account(s) and not rankmath.com IP either. They also check the cURL and it tested ok. I have a reseller account with dozens of websites and this problem is only happening on 4 of my sites? I really like Rankmath (because it’s easy to use) and would like to get this problem solved. Thanks.
Ignore this name “Josh Gibson” I logged in under the wrong name…like I said I have multiple websites, this is Sarah. Thanks.
Hello,
Thanks for getting back to us.
We would like to investigate this issue further. Please create a new ticket and include your WP+FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
