wrong email address

#170871
  • Resolved Chuck Downs

    3 years, 11 months ago

    Rank Math free

    I bought RankMath pro with a different email address than I use for my RankMath account. I installed the plugin and now I have two RankMath Accounts. How do I fix this?

    My account login email address is t********@g********

    I bought RankMath pro with c************@i*********

    Chuck

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jaideep Asrani

    3 years, 11 months ago

    Hello,

    Thank you for contacting Rank Math and sorry for the inconvenience caused.

    Please send a copy of this request to s******@r*********** so that our accounts team can help to process this.

    Thank you, and please don’t hesitate to contact us if you need further assistance with anything else.

    Chuck

    3 years, 11 months ago

    Rank Math free

    It has been over 30 hours since I contacted s******@r*********** and have not heard back yet. I bought your product and I can not use it until I get some help.

    Reinelle

    3 years, 11 months ago

    Hello,

    Thank you for the update, and sorry for the delay.

    It seems that you are already using your PRO account upon replying to this ticket. Could you please confirm if you wanted to merge your two accounts?

    However, if you wanted to use your PRO account, please follow these steps to reconnect your website and download the PRO plugin:

    1. Ensure that you are logged in to your paid account:
    https://rankmath.com/my-account/edit-account/​
    member area

    2. Disconnect and reconnect your account from inside WordPress:
    disconnect and reconnect Rank Math account

    3. Please go through this video tutorial that shows you how to get started with your PRO license:

    Please install the Rank Math PRO plugin files if you haven’t already from your registered account from here:
    https://rankmath.com/my-account/

    and ensure that you are using the latest built:
    https://rankmath.com/changelog/

    4.You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    I hope that helps. Thank you, and looking forward to your update.

    RankBot

    3 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘wrong email address’ is closed to new replies.