Problem with RankMath score calculate with Divi builder

#170177
  • Resolved Vincent
    Rank Math free

    Hi,
    In my list of wordpress pages, I click on “Edit” a page. At the bottom I have access to all RankMath settings. I modify if necessary, etc; At this time I have a Rank Math score (ex: 69). Then, I click on “Build with Divi” which is my builder. I modify my content, etc. I publish my page. I return to WordPress at the level of my pages and the score has not changed. If I click “Edit” again, only then will the RankMath score be recalculated. How can I ensure that the score is also recalculated when I publish my Divi modifications? I can’t re-edit every time … it would take too long.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems to be working fine on our end:
    https://i.rankmath.com/RfQ4Bi

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Have you news about my problem ?

    Hello,

    Thank you for keeping in touch with us.

    As demonstrated by my colleague, the Divi builder is working well together with Rank Math on our end and we are not experiencing issues with the scoring so we assumed that you are experiencing plugin or theme conflicts.

    May I know if have you conducted the plugin troubleshooting guide as instructed by my colleague?

    If the issue persists, we may need to access your WP admin dashboard so we can further investigate the issue.

    We are looking forward to helping you with this one.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Problem with RankMath score calculate with Divi builder’ is closed to new replies.