Hello,
Thanks for contacting us and we regret the inconvenience caused.
Please send an email to s******@r*********** with a copy of this inquiry. Our accounts department will be able to help you with the issue further.
If you have any other questions or require any assistance don’t hesitate to get in touch.
Thanks.
Hello,
I have send an email as you said, but until now I haven´t got any answer.
Hello,
Please login with the email you have purchased the PRO plugin at https://rankmath.com/my-account/
Please follow these steps:
Step 1: Update to the latest version of Rank Math PRO manually: https://rankmath.com/kb/update-rank-math-manually/
Step 2: Disconnect your account from WordPress Dashboard > Rank Math > Dashboard > Help
Step 3: Reconnect from the same page using the same account you used to make a purchase. Here is a KB to help you along the way as well: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
That should fix the issue.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
