Split: Featured Image not Working on Twitter

Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

I split your inquiry into a new ticket since the last ticket has already closed.

Can you please share the affected URL with us so we can further check it on our end?

We are looking forward to helping you.

Hello,

Thanks for getting back.

It seems to be working fine on our end. Please check the screenshot that I have attached in the sensitive data section.

Please clear your site & browser’s cache or try in a different browser. Let us know if the issue persists.

We really look forward to helping you.

Hello,

Thank you for the follow-up, and sorry for the delay.

I’ve checked your site using Twitter’s Card validator tool, and it seems to be working fine.

Could you please share the results you are getting on your end using this tool and the specific URL you’re checking? You can add them in the designated sensitive data section.

It is completely secure, and only our support staff has access to that section.

I hope that helps. Thank you, and looking forward to your update.

Hello,

Thank you for that additional information, and sorry for the delay.

I’ve tried checking the affected URL you have shared, and it seems to be working fine on our end. Please see the screenshot attached in the sensitive data section.

In this case, you can follow this guide if you’re getting that kind of error in Twitter Card validator.

I hope that helps. Thank you, and looking forward to your update.

Hello,

Thank you for the update.

Yes, that page is also working on our end. I’ve attached a screenshot in the sensitive data section.

I hope that helps. Thank you, and please don’t hesitate to contact us anytime if you need further assistance.

Hello,

Thank you for the follow-up, and sorry for the delay.

Unfortunately, the og:image is the standard meta tag for the Opengraph which Facebook and other social media applications use to display the image of your website. This data will be used to display your image regardless of desktop or mobile users.

From the last URL you have shared, it seems that you have set the image as your logo for the Twitter image, which is only 256x256. Please make sure images for this Card have an aspect ratio of 2:1 with minimum dimensions of 600x315px or a maximum of 4096×4096 pixels. Recommended size is 1200x630px and images must be less than 5MB in size. JPG, PNG, WEBP, and GIF formats are supported.

I hope that helps. Thank you, and please don’t hesitate to contact us anytime if you need further assistance.