Weird PHP error on Rank Math.

#16576
  • Resolved Steve Taylor

    5 years, 2 months ago

    Rank Math free

    I’m hosting the site with Flywheel and am having them help me figure out some issues with performance. They sent me this and said it was using excessive CPU/RAM because of it.

    PHP: php_uname() has been disabled for security reasons in /www/wp-content/plugins/seo-by-rank-math/vendor/rollbar/rollbar/src/Defaults.php on line 66″ while reading response header from upstream
    client: 127.0.0.1
    server: rocketmsp.io

    request: “GET /?_hsenc=p2ANqtz-8_RSHDfuhSX_IOaRfwZDv7gCBIUOtxLKNGPSspL3_6RUn0_3v1KquDRW0rwF9zOmTQYR8GIrdx485trqYn6MHUSGmvADcHDhZncLODJyz9NvjeioU&_hsmi=77637396 HTTP/1.0”

Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Davis

    5 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    From our previous investigation in this issue, this is caused by a false positive by security plugins when they detect this function that we use for collection of diagnostic data.
    Since this is causing a memory issue on your site, I have raised this with our dev team and we will be getting back to you in a short while.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Steve Taylor

    5 years, 2 months ago

    Rank Math free

    Can you also take a look at this screenshot: https://flywheel.link/6a54c320f6f5

    Rank Math is actually causing a high load on my web server to where it’s slowing down my website. Between you and Flywheel I’m hoping to get things fixed up. 🙂

    Michael Davis

    5 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    To avoid this error occurring, could you please head over to Rank Math > General Settings > Others and disable “Usage Tracking” if it is turned on and check if the error will still be reported.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    RankBot

    5 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Weird PHP error on Rank Math.’ is closed to new replies.