Hello,
Thank you for contacting Rank Math and sorry for any inconvenience caused.
You should ensure your web server is not blocking access to our API.
Please make sure to whitelist the IP 134.90.148.114 and the user-agent RankMathChecker/2.0.0; https://rankmath.com.
If you are not sure, please ask your web hosting provider to do it for you.
Once done, you can run the SEO Analysis once again.
I hope that helps. Thank you, and looking forward to your update.
In clean talk we added the IP address under Spamfirewall. Is that okay or do we also have to add it under Antispam? The user agent Rankmath is not listed under the whitelist by default (Spamfirewall). How do we add Rankmath?
Hello
Thank you for getting back to us.
Upon conducting some simple research on this, it would seem like you have to contact the devs team at Spamfirewall in order to add the blocked IPs to the exclusion list.
One of the similar problems to this can be found here: https://wordpress.org/support/topic/cleantalk-how-to-whitelist-an-ip-address/
I hope that helps. Thank you, and looking forward to your update.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
