API Error: HTTP 400 error. - Support

Resolved Brick And Bytes
4 years, 11 months ago

Rank Math free

Hello,

I checked my website HTTP status and it is returning 200.

I also contacted my hosting company that ensured me the IP and user-agent where not blocked.

Finally, I created a rule on my CDN (cloudflare) to allow your IP and User-agent, and i still get API Error: HTTP 400 error, when I try to run the SEO Analysis.

Can you please help?

Viewing 7 replies - 1 through 7 (of 7 total)

Reinelle
4 years, 11 months ago

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

Please whitelist the IP 134.90.148.98 and the user-agent RankMathChecker/2.0.0; https://rankmath.com

If the issue still persists, please clear your cache and head over to Rank math > Status & Tools > Database tools > Flush SEO analysis data and Remove Rank Math Transients, then perform SEO analysis again.

Please note that some options are only available when you enable the Advanced Mode in Rank Math. If it’s not showing, you must have chosen to use the Easy Mode. Please follow the steps in this link to switch to Advanced Mode:
https://rankmath.com/kb/advanced-mode/

I hope that helps. Thank you, and looking forward to your update.

Brick And Bytes
4 years, 11 months ago

Rank Math free

Hi,

Thank you for your answer.

Unfortunately, it’s still not working! Anything else, that might explain it?

Kind regards,

Anas
4 years, 11 months ago

Rank Math business

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Brick And Bytes
4 years, 11 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.
Jeremy
4 years, 11 months ago
Hello,

Thank you for keeping in touch with us.

Please contact your hosting team and ask them to set the following values and check if the issue still persists:
```
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
```
Let us know how this goes.

Thank you, and looking forward to helping you.
Brick And Bytes
4 years, 11 months ago

Rank Math free

OK it is fixed!!!

My bad, I messed up with my DNSSEC records! This is what was blocking the SEO analysis.

Thank you for your time and your support!

Reinelle
4 years, 11 months ago

Hello,

We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.

If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

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