Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
Could you please check the categories slug if it was also added there?
If not, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Thank you, and we really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
many thanks for your kind and quick reply.
The slug is normal…
I sent you the logins
Hello,
We see that you have the issue even when Rank Math is disabled on your website.
So, it has to be something else causing the problem. Please disable all your plugins one by one until you find the problematic plugin or delete the category and create it once again.
Hope that helps.
Oh ok…that’s weird.
thank you for letting me know.
best,
Hello,
Thank you for the update.
Please let us know how this goes and if you still need assistance with this issue.
Meanwhile, if you have any other concerns, please don’t hesitate to contact us anytime to assist you further with anything else.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.