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Hi, I changed a setting under general settings > analytics two days ago. I previously had Install GA code on. The new update added several settings which I turned on… namely:
Ignore logged in users
Self hosted JS
Cookieless tracking.After enabling these settings, I get double page hit/sessions for my site. Unfortunately I can’t seem to turn off the settings to revert back to the original setup. I’ve tried clearing cache but still no luck. When I turn off the settings and hit save, after page refresh all options that were selected off before hitting save, reverts back to on.
Please help.
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Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Are you using Firefox by any chance?
Can you please try saving the settings in Chrome?
Also, turn off the cookieless tracking option and check if the issue is gone.
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘install google analytics option stuck’ is closed to new replies.