Hello,
Thanks for contacting us and we regret the inconvenience caused!
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
If that doesn’t help, would you mind sharing a screencast of the issue using a tool like loom, as it will help us understand the insights of the issue? Also, please add your website’s URL in the Sensitive Data section.
Looking forward to helping you.
Thanks!
I did the above i got a checkout form.
I moved away from Yoast as the had the same problem about a month ago.
There was a update of the theme “TheFox”
https://themeforest.net/item/thefox-responsive-multipurpose-wordpress-theme/11099136
which I installed but no luck.
Hello,
Thanks for your reply!
I did the above i got a checkout form.
Could you please confirm whether you are saying that the issue was from your theme?
If not, then please let us know what was the outcome of your plugin-theme conflict test.
Looking forward to hearing from you.
Thanks!
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
